• Software Support Developer

    Brighton, UK, £25,000 - £35,000 per annum, closing date 24th Jan 2019

  • We are innovators, creators, developers, designers — inspired by our work that connects talented people with employers

    Our market-leading career technology boosts engagement, provides deeper insight and drives more revenue.

  • We’re looking for a Software Support Developer to join our friendly Support team in the heart of Brighton. You will be working with your team to investigate and fix all bugs on our Job Board product.

    Your responsibilities will include:

    • Investigating, triaging and resolving client and product-based bugs
    • Building and maintaining strong client relationships
    • Possessing great awareness of the commercial impact of client issues
    • Root cause analysis
    • Documenting atypical fixes for future use

    Who You Are:

    • Fast learner
    • You love problem-solving; you’ve got great critical thinking and investigation skills
    • You have excellent attention to detail
    • Proven track record of in-depth product knowledge
    • Excellent written and verbal communication skills
    • Evidence of good prioritisation and organisational skills

    You’re an empathetic, supportive team member who is enthusiastic about personal growth and learning both the ins and outs of the products you support and your own technical development. You are passionate about providing great customer service to bring success to our client’s businesses.

    You will already have achieved big things whether you have a degree or not and you’ll be looking to start the next chapter in your career within a growing, global company. You are creative, consistent and dynamic as well as inspiring, supportive and a great communicator.

    Skills We’re Looking For:

    • SQL Server/TSQL
    • .Net
    • C#
    • Object oriented methodologies
    • Familiarity with Agile methodologies, Scrum and Kanban
    • Git (or similar version control)

    Bonus points for experience with:

    • Octopus Deploy (or similar release management tools)
    • Docker
    • HTML
    • CSS
    • JavaScript

    What It’s Like to Work at Madgex:

    You will be part of a team of 4 Support Developers, 2 based in Brighton (including yourself) and 2 in Oakville, Canada. The team very much work autonomously day to day, managing their own work load while also supporting each other constantly. The Support team have a dedicated line manager who is passionate about your personal development and ensuring you are happy in your role – regular 1-2-1s and feedback are very important to us.

    Our Val­ues

    Smart — intel­li­gent, inno­v­a­tive, prob­lem solvers

    Col­lab­o­ra­tive — with clients, with each other

    Bold — chal­lenge, brave, think big, thought leaders


    Benefits

    At Madgex, we are a com­mu­ni­ty. We’re a friend­ly bunch with pas­sion, ambi­tion and we thrive on team work, learn­ing and devel­op­ment, and our reg­u­lar social gatherings

    • A salary of £25,000-£35,000 reviewed annually
    • 25 days’ hol­i­day, increasing each year you work with us up 30 days
    • Flex­i­ble work­ing and enhanced family/partner friendly policies
    • Gen­uine commitment to your health and well-being, including Simply Health Cash Plan, Perk­box, Cycle to Work scheme and a whole host of activities and approaches from Yoga to massages
    • We’re committed to your personal career growth through learning
    • Free Food Fridays including salad, cake and our infamous Deli Day


    Inter­est­ed?

    Send us your CV along with a cov­er­ing let­ter telling us about you, your career, your ambi­tions and why you think you’d be a great fit with­in our team. We can’t wait to hear from you and invite you into the Madgex team.


    Equal Opportunities Statement

    Madgex is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).

  • A bag full of benefits

    We don’t just talk the talk. Take a look at our benefits – we’re committed to being a great place to work and mean it when we talk about work-life balance.


    • Flexible working & generous holiday

      We’re all humans with lives in the outside world. They shouldn’t compete.

    • Commitment to your health and well-being

      Including Simply Health Cash Plan, Cycle to Work scheme, Yoga, monthly massages and more

    • Free Food Days

      Everyone’s favourite. Be it salad, cake or our infamous Deli Day

    • Dedication to learning & development

      A fierce commitment to personal growth with a ringfenced L&D budget for each team

    • Enhanced family friendly policies

      Because some things are more important than software

    • Hack Days

      Every quarter, a dedicated time to unleash and let your creativity run wild

  • Life at Madgex is good

    We all enjoy what we do and do it well. We’re always growing – the team, the business, the products we provide and the markets we reach. It’s an exciting time to be a Madgexian – there’s a determined focus on innovation and creativity - finding new ways to make life easier and more successful for our customers.

    We’re very much a collection of humans – not employees, or members of staff, or (the worst) resource. We’re people and we’re treated like people. With a heavy emphasis on learning and development and the budget to match, we’re truly into personal growth. Come and grow with us. 

  • Technology to get excited about

    We hire the best people and give them the tools to make great stuff. Our passion for UX and the daily opportunities to build on established languages and blend new technologies and frameworks into a successful software platform ensures our developers and designers are doing work that they love. And we’re always learning to stay ahead and fresh.

    Development is at the core of what we do – both product and personal. We all have growth mindsets – we want to push the industry, the solutions we offer and the technology we use. Our new product focus is year-round – from our quarterly hack days when everyone lets rip, to the easy way we explore new product ideas from anyone in the business.

    The vast amount of data we process brings exciting opportunities to explore the most cutting-edge AI and machine learning methodologies. We work with world-leading institutions to explore pioneering technologies and the ways we can use them to disrupt the industry and make our customers’ lives easier.

    Our developers and designers are quite simply the best. Making the best and having the best time.

    • Madgex isn’t only my workplace, it’s somewhere that cares about my health and well-being as well as my day-to-day life outside of work. The benefits such as Perkbox, Simply Health and our office fruit baskets allow me to live my life, enabling me to save money when I can and feel at ease by the presence of the Healthcare package provided for us.

      Nicky

      Digital Product Designer

    • One of the best things about working at Madgex is the company’s appetite for innovation and a willingness to take on new technology.

      If you come up with a good idea, we will go for it. Things happen quickly here.

      Andy

      Senior Software Developer

  • Join our team