• Customer Success Manager (Brighton, UK)

    Brighton, £35,000 - £50,000 OTE, closing date 1st Apr 2019

  • We are innovators, creators, developers, designers — inspired by our work that connects talented people with employers

    Our market-leading career technology boosts engagement, provides deeper insight and drives more revenue.

  • Life at Madgex is good

    We all enjoy what we do and do it well. We’re always growing – the team, the business, the products we provide and the markets we reach. It’s an exciting time to be a Madgexian – there’s a determined focus on innovation and creativity - finding new ways to make life easier and more successful for our customers.

    We’re very much a collection of humans – not employees, or members of staff, or (the worst) resource. We’re people and we’re treated like people. With a heavy emphasis on learning and development and the budget to match, we’re truly into personal growth. Come and grow with us. 

    • Madgex isn’t only my workplace, it’s somewhere that cares about my health and well-being as well as my day-to-day life outside of work. The benefits such as Perkbox, Simply Health and our office fruit baskets allow me to live my life, enabling me to save money when I can and feel at ease by the presence of the Healthcare package provided for us.

      Nicky

      Digital Product Designer

    • One of the best things about working at Madgex is the company’s appetite for innovation and a willingness to take on new technology. If you come up with a good idea, we will go for it. Things happen quickly here.

      Andy

      Senior Software Developer

  • Who are we?

    If you have applied for a job online in the last 15 years, the chances are you used a Madgex job board.

    We are experts in careers tech­nol­o­gy. We build software that creates best fit connections between talent people and employers. By doing so, we help some of the world’s largest brands operate online recruitment businesses.

    Our tech­nol­o­gy is built on a foun­da­tion of user research and the lat­est web tech­nolo­gies to get the best results for our cus­tomers, jobseekers, and employers.

    We have been pro­vid­ing recruit­ment tech­nol­o­gy to our customers since 2000, work­ing with the world’s lead­ing media brands. Our cus­tomers include: The Guardian, The Times, The Wash­ing­ton Post, Hay­mar­ket, The Econ­o­mist, Wiley, The Tele­graph, and many more.

    We start­ed out in Brighton; one of the most diverse, cre­ative cities in the UK. We’ve packed our award-win­ning cul­ture in a box to open in each new loca­tion we expand our brand to. We reg­u­lar­ly host and spon­sor local events and we have a busy social cal­en­dar. Does that sound like fun? Join the Madgex family!


    We’re look­ing for a Customer Success Manager to join our busy, ambi­tious team. We work with the world’s lead­ing brands and we aim for the high­est lev­els of cus­tomer satisfaction.

    • Would you like to work with the leading media brands and associations in the UK and Europe?
    • Are you pas­sion­ate about pro­vid­ing high qual­i­ty ser­vice, data driven commercial insight and enabling the success of your customers?
    • Do you want to work as part of a dynam­ic, tal­ent­ed team?

    What does the role involve?

    You will work close­ly with our cus­tomers using Cus­tomer Suc­cess tech­niques to pro­vide guid­ance, best practise, and train­ing on how they can get the most from using our prod­ucts.

    You will under­stand key per­for­mance met­rics and deliv­er strat­e­gy & ana­lyt­ics reviews in partnership with our customers.

    You will col­lab­o­rate with them to show them how to use Madgex prod­ucts to their great­est effect.

    To do this suc­cess­ful­ly, you will need to under­stand Madgex prod­ucts, our strat­e­gy and how this fits with our customer’s busi­ness goals and needs.

    You will need to under­stand the com­pet­i­tive mar­ket and net­work well within in the online media and recruitment industry.

    At Madgex, you will need to work close­ly with customer support, project managers, mar­ket­ing, prod­uct managers and oth­er team members, to be the voice of the customer and provide feedback about them and their market.

    You will have:

    • At least 5 years experience in a cus­tomer success/account man­age­ment role
    • Proven expe­ri­ence in nego­ti­at­ing and renew­ing mul­ti-year SaaS contracts with examples you can tell us about
    • A tech­ni­cal sales back­ground and strong prod­uct knowl­edge with­in a sim­i­lar industry
    • Excel­lent com­mu­ni­ca­tion skills with the abil­i­ty to adapt your style to suit the situation
    • Expe­ri­ence of cre­at­ing and main­tain­ing project plans to ensure effec­tive delivery
    • Com­mer­cial acu­men, and an under­stand­ing of com­plex busi­ness models
    • Desire to research, engage and under­stand how cus­tomer run their business
    • Demon­stra­ble exam­ples of suc­cess and achieve­ment when work­ing independently
    • Demon­stra­ble suc­cess and achieve­ment when work­ing with­in a team
    • The abil­i­ty to moti­vate and influ­ence inter­nal­ly and externally
    • A con­sul­ta­tive sales back­ground, with expe­ri­ence in sell­ing value
    • Fan­tas­tic com­mu­ni­ca­tion skills with con­fi­dence in your pre­sent­ing style

    Who You Are:

    • Are you fas­ci­nat­ed about tech­nol­o­gy and technology developments?
    • Are you inter­est­ed in your customer’s strat­e­gy and com­fort­able tai­lor­ing your com­mu­ni­ca­tion to their needs?
    • Do you take pride in your achieve­ments? Are you skilled at work­ing in a team?
    • Do you have sto­ries to tell us about how you have devel­oped rela­tion­ships and closed con­tract renewals?
    • Are you look­ing for your next career adven­ture in a grow­ing, glob­al company?

    Life at Madgex

    We offer a flexible, social and friendly environment, that allows people to personally develop. We recently placed 11th in the Great Place to Work list, are in the Sunday Times Top 100 Companies to work for and BT Business SME Export Track 100.


    Madgex Values

    Smart – we’re intelligent, innovative, problem solvers

    Collaborative – with customers and with each other

    Bold – we challenge, we’re brave, we think big and we’re thought leaders


    Interested? This is what we offer…

    We’re a community, we’re a friendly bunch with passion, ambition and we thrive on team work, learning & development and our regular social gatherings. As an equally important member of our team you will be rewarded with:

    • A salary of £35,000 - £50,000 OTE, reviewed annually
    • 25 days holiday, increasing each year you work with us
    • Flexible working – we believe in work/life balance
    • Enhanced family friendly policies – we support you in those big life moments
    • Genuine commitment to your health and well-being, including Simply Health Cash Plan, Perkbox, Cycle to Work scheme and lots of activities from Yoga to monthly massages, and free food days organised by our Health & Happiness (HAHA) team
    • We're committed to your personal career growth and we'll provide you with learning and development resources
    • To help you settle in, you will have a friendly Buddy in your first week

    Send us your CV along telling us about you, your career, your ambitions and why you think you’d be a great fit within our team.


    Equal Opportunities Statement

    Madgex is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).

  • Technology to get excited about

    We hire the best people and give them the tools to make great stuff. Our passion for UX and the daily opportunities to build on established languages and blend new technologies and frameworks into a successful software platform ensures our developers and designers are doing work that they love. And we’re always learning to stay ahead and fresh.

    Development is at the core of what we do – both product and personal. We all have growth mindsets – we want to push the industry, the solutions we offer and the technology we use. Our new product focus is year-round – from our quarterly hack days when everyone lets rip, to the easy way we explore new product ideas from anyone in the business.

    The vast amount of data we process brings exciting opportunities to explore the most cutting-edge AI and machine learning methodologies. We work with world-leading institutions to explore pioneering technologies and the ways we can use them to disrupt the industry and make our customers’ lives easier.

    Our developers and designers are quite simply the best. Making the best and having the best time.