• Customer Success Manager (Oakville, CA)

    Toronto, $50,000 - $60,000 per annum, closing date 1st Apr 2019

  • We are innovators, creators, developers, designers — inspired by our work that connects talented people with employers

    Our market-leading career technology boosts engagement, provides deeper insight and drives more revenue.

  • Life at Madgex is good

    We all enjoy what we do and do it well. We’re always growing – the team, the business, the products we provide and the markets we reach. It’s an exciting time to be a Madgexian – there’s a determined focus on innovation and creativity - finding new ways to make life easier and more successful for our customers.

    We’re very much a collection of humans – not employees, or members of staff, or (the worst) resource. We’re people and we’re treated like people. With a heavy emphasis on learning and development and the budget to match, we’re truly into personal growth. Come and grow with us. 

    • Madgex isn’t only my workplace, it’s somewhere that cares about my health and well-being as well as my day-to-day life outside of work. The benefits such as Perkbox, Simply Health and our office fruit baskets allow me to live my life, enabling me to save money when I can and feel at ease by the presence of the Healthcare package provided for us.

      Nicky

      Digital Product Designer

    • One of the best things about working at Madgex is the company’s appetite for innovation and a willingness to take on new technology. If you come up with a good idea, we will go for it. Things happen quickly here.

      Andy

      Senior Software Developer

  • We are looking for a Customer Success Manager to join our expanding team in our Canadian office. We’re looking for someone who wants to join a fast paced, energetic working environment and wants to contribute to our growing, international team.

    • Would you like to work with North America’s leading media and associations?
    • Are you passionate about providing high quality service and enabling success?
    • Do you want to work as part of a dynamic, talented sales & service team?

    If you are the type of person who is excited by new opportunities and interested in advancing your career we would really like to hear from you.


    We are experts in career technology. Since 2000 we have been providing job boards for the world’s leading media brands and organisations in 10 languages and 14 countries. Our clients include The Washington Post, The New England Journal of Medicine, Wiley, and many more. We are now focusing on building the best connections between talented people & employers in the fast-moving area of talent acquisition.


    Madgex has offices based across the globe and has been named in The Sunday Times 100 Best Companies to Work For and Great Places to Work.

    Summary of Position

    This is a customer facing role ideal for someone with a strong technical background complimented by account management experience and excellent client service skills.

    Commercial knowledge, analytical skills, or recruitment experience are also considered assets.

    Your overall objective is to ensure that the customers are successful using our technology, that the company meets and exceeds client satisfaction and our customer revenue retention targets are met, including monitoring and report on client contracts.


    About You

    We pride ourselves on having an exceptional team here at Madgex. Innovation is at the forefront of everything we do.

    Our team is passionate about technology and love learning and sharing their knowledge with each other. If you share this passion, and enjoy working as part of a dynamic, vibrant team, then we’d like to hear from you.

    From an experience point of view, an ideal candidate will have:

    • A proven track record in a customer success or customer facing role, and be passionate about helping businesses succeed with technology
    • Previous experience in negotiating and renewing multi year SaaS contracts
    • A relevant technical background and strong product knowledge within a similar industry
    • Excellent communication skills with the ability to adapt your style to suit the situation
    • Experience of creating and maintaining project plans to ensure effective delivery
    • Commercial acumen
    • Desire to research, engage and understand how customer run their business
    • Demonstrable examples of success and achievement when working independently
    • Demonstrable success and achievement when working within a team
    • Has the ability to motivate and influence internally and externally with all levels of stakeholders

    What It’s Like to Work at Madgex:

    Our Values

    We work intelligently – we’re smart, we’re problem solvers and we innovate

    We collaborate – with our clients, with each other and with our community

    We’re bold – we think big, we challenge and we’re brave


    BENEFITS

    At Madgex, we are a community. We’re a friendly bunch with passion, ambition and we thrive on team work, learning & development and our regular social gatherings. As an equally important member of our team you will be rewarded with:

    • A salary of 50,000 - 60,000 CAD, reviewed annually
    • 23 days’ annual paid vacation, increasing each year you work with us
    • Registered Retirement Saving Plan (RRSP)
    • Life Insurance
    • Extended health & dental plan
    • Long Term Disability plan
    • Employee Assistance Plan (EAP)
    • We are committed to your personal career growth and we will provide you with Learning & Development resources
    • A dedicated Buddy in your first week along side a full induction schedule, giving you the chance to meet the whole Madgex family

    Send us your resume along with a covering letter telling us about you, your career, your ambitions and why you think you’d be a great fit within our team.

    Equal Opportunities Statement:

    Madgex is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (ProtectedCharacteristics).

  • Technology to get excited about

    We hire the best people and give them the tools to make great stuff. Our passion for UX and the daily opportunities to build on established languages and blend new technologies and frameworks into a successful software platform ensures our developers and designers are doing work that they love. And we’re always learning to stay ahead and fresh.

    Development is at the core of what we do – both product and personal. We all have growth mindsets – we want to push the industry, the solutions we offer and the technology we use. Our new product focus is year-round – from our quarterly hack days when everyone lets rip, to the easy way we explore new product ideas from anyone in the business.

    The vast amount of data we process brings exciting opportunities to explore the most cutting-edge AI and machine learning methodologies. We work with world-leading institutions to explore pioneering technologies and the ways we can use them to disrupt the industry and make our customers’ lives easier.

    Our developers and designers are quite simply the best. Making the best and having the best time.