Last updated: 09 October 2018
We collect the information you give to us:
If you would like to unsubscribe from our emails or notifications at any point, you can click on the subscription links at the bottom of any of our emails. You can also manage your privacy settings from within your nthuse account at any time.
We may also be given your information by others, for example:
We may collect the following information about you:
We use your personal information to:
Where you have provided your information to us through a request for contact, or completion of one of our online forms, we will send communications to you or otherwise contact you based on our legitimate interests in carrying out our business as the lawful basis for processing your information. You will always have the right to ask us not to contact you.
If you are a customer of nthuse we will process your information and contact you and other personnel within your organization based on the performance of contractual obligations.
If you have expressly agreed to our use of your personal information, the lawful basis of our processing of your information will be consent, unless one of the above also applies.
If you have any questions about the lawful basis on which we are processing your personal data, please contact us.
We will not share your personal information with third parties for the purposes of further marketing.
Our main hosting data centres are located in the EEA, currently in these hosting zones:
We are an international business. We may need to transfer personal information between any of the countries we operate in and to our suppliers and subcontractors in other countries. We do not transfer any data to third counties or international organisations unless they are deemed by applicable law to have adequate privacy protection or recognized legal mechanisms are in place to ensure adequate protection of your information (e.g. EU Model Contract Clauses or EU-US Privacy Shield or Swiss-US Privacy Shield frameworks, binding corporate rules etc).
The Site will contain links to other websites for your information and convenience. They will be subject to their own privacy notices.
We take Data Security very seriously, in fact, we pride ourselves on it.
We regularly review our information collection, storage and processing practices, including physical security measures, to guard against unauthorised access.
We restrict access to personal information to our employees, contractors and agents on a need-to-know basis and ensure that they are subject to contractual confidentiality obligations and may be disciplined or terminated if they fail to meet those obligations.
We will only ever work with trusted third parties having first completed due diligence to ensure they also enforce an adequate level of data security to protect your information.
We have multiple layers of security in place to protect the security of our customers and their customers’ information. Details of these measures may be provided upon request.
We will endeavor not to keep your personal information for longer than necessary. We will delete your data on request, according to your rights of erasure below. Subject to this, your information is retained and deleted as follows:
After 5 years, unless we have a legitimate reason to retain it for longer. Legitimate reason can include but not limited to: preventing identity theft, legal disputes, misconduct.
Where we have a legitimate reason to hold your data longer we will normally retain data for the length of our contract with you plus an additional 7 years.
We regard the principles of GDPR as the gold standard in Data Protection and therefore will extend the rights outlined below to all our global contacts, regardless of whether you’re within the territorial scope of GDPR.Under certain circumstances, by law you have the right to:
Where you have asked us to rectify, erase or restrict processing of your information, we shall communicate the same to each recipient to whom your information has been disclosed, unless this proves impossible or involves disproportionate effort, in which case we shall let you know.
If you would like to exercise any of these rights, please email, call or write to us using the contact details below.
We will require additional information from you so that we can correctly verify your identity.
For more information about the circumstances in which these data subject rights apply, see the guidance provided by your local regulatory authority, for example in the UK; https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
We hope we can help you to resolve any query or concern you have over the use of your information, however the General Data Protection Regulation also gives you the right to make a complaint with your local supervisory authority where any alleged infringement of data protection law has occurred.
The supervisory authority within the UK is the Information Commissioner who may be
contacted at https://ico.org.uk/concerns/ or
telephone at 0303 123 1113 or other channels as updated at
Whilst we endeavour to keep your personal information safe, we have an internal investigation procedure in case of data protection security breaches.
In the event of data theft, we may suspend access to our servers, emails and online systems and take other urgent steps to prevent further unauthorized access to information.
If we believe that our data has been compromised, we will report the issue to the Information Commissioner’s Office (ICO).
We will notify you without delay if we believe a data breach is likely to result in a significant risk to your rights and freedoms. Any notification will describe in clear and plain language the nature of the personal data breach and contain all required information.
The types of cookies we use on the site are:
We use display advertising tracking cookies to determine the effectiveness of our marketing campaigns.
These help us understand who you are and how you are engaging with our content so that we can provide more relevant content to you, where we have your consent to track and market to you. We will always ask you for you consent before setting these cookies.
These are important to make the Site function properly and aren’t involved in tracking. These allow us to ensure our web servers can scale and serve you with the content in an efficient manner.
Some people find the idea of a website storing information on their computer or mobile device intrusive. If preferred, it is possible to block some or all cookies or even to delete cookies but, as we’ve explained above, cookies help you to get the most out of our website. Blocking or removing cookies may have a negative effect on the user experience of the Site.
We use Google Analytics to provide insight into how our visitors use our Site, in order to continually
improve our service.
To find out more, please visit https://developers.google.com/
To opt out, please see https://tools.google.com/dlpag
Google may set a number of cookies on any page that includes a Google Map. nthuse does not control how these cookies are set, but they will primarily be used to measure the number and behaviour of users of Google Maps. For more information see https://policies.google.com/privacy
This site uses HotJar web analytics service. HotJar records mouse clicks, mouse movements,
scrolling activity and visitor browser activity. HotJar does not collect any personally identifiable
information that you do not voluntarily enter in this website. We are using the information
collected by the Hotjar service to improve the user experience of our website and monitor that
it is performing correctly. For more information see https://www.hotjar.com/legal/p
To opt out, please see https://www.hotjar.com/legal/c…
This site uses Hubspot to track users’ usage of our site and ensure we’re providing
relevant content to you based on your engagement with our online content and marketing
material. This data is only made available to nthuse and we do not share this
information with any third parties.
To find out more about the cookies Hubspot uses visit: https://knowledge.hubspot.com/
We will have asked you to consent to us setting these cookies using an on-screen message.
If you have previously consented and wish to opt-out you can do so by deleting the Hubspot
cookies from your browser.
See http://www.allaboutcookies.org for more information on how to delete cookies.
We use Facebook tracking pixels to show you relevant content based on your engagement
with our website and marketing materials and to monitor the effectiveness of Facebook advertising.
For more information, see: https://www.facebook.com/about/privacy
We use LinkedIn conversion tags to show you relevant content based on your engagement
with our website and marketing materials and to monitor the effectiveness of LinkedIn advertising.
For more information, see: https://www.linkedin.com/legal/privacy-policy
We use Twitter conversion tracking to show you relevant content based on your engagement
with our website and marketing materials and to monitor the effectiveness of Twitter advertising.
For more information, see: https://twitter.com/en/privacy
To help improve your experience and monitor any errors that may happen while you are using nthuse we use a third party tool called sentry.io. Data is passed between your browser and sentry.io servers for the purpose of error tracking only. Information on how they secure that data and any implications for privacy can be found at https://sentry.io/security/
You can send us an email at firstname.lastname@example.org, or visit our Contact page for your relevant local mailing address and contact phone numbers.
Our Data Protection Officer services are provided by Advent-IM, Unit 5, Coombswood Court, Steelpark Rd, West Midlands, UK B62 8BF.